WHAT WE OFFER

Helpdesk

On-Site Support

§  Customer Service Team Available 24 x 7 x 365

§  Flexible Options for Business Hour Help Desk Services

§  Service Level Agreements Ensure High Quality

§  Ability to Classify Importance of Problem

§  97% of all request resolved remotely

§  Support all mainstream applications

§  Updates applied to third party software packages - coordination with vendors

§  Customer Service Team Available 24 x 7 x 365

§  Weekly On-Site Customer Service Technician

§  New computer/printer acquisition, configuration and installation

§  Complete management and oversight of entire information technology environment



Desktops, Laptops, Printers & PDAs

Security & Communications Management

§  Standardization of all operating system versions and on-site applications

§  Automated install of hot fixes, security updates and service packs

§  Updates to 3rd party software vendors applications

§  Automated virus scanning for all desktops, laptops, servers and gateways

§  Dual scanning technology for email attachments

§  Spam filtering integrated into Outlook

§  Malware and rouge application protection

§  Dedicated VPN connection to data center

§  Automated updates for routers, switches and firewalls

§  Compliant with SEC, NASD, HIPAA and Sarbanes Oxley Regulations

§  Security perimeters protecting entrance zones

 

Data Management and & Disaster Recovery

IP Phones

§  Daily file replication

§  Tape backups performed daily stored off site in highly secure facility

§  Data restores

§  Flexible storage ranges for email, documents, databases and applications

§  Specialize in Cisco IP PBX system deployment

§  Management & Support for IP Phones

§  System maintenance / moves, adds and changes

 

Global Application Deployment

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Data Center Environment & Monitoring

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§  Microsoft Windows 2003/2008 Server

§  Microsoft Exchange 2003/2008 Group Collaboration Suite

§  Microsoft SQL Database

§  Microsoft Sharepoint

§  Web Content Filtering

§  Fax delivery into Microsoft Outlook

§  Blackberry, Treo & MS Mobile PDA Integration

§  Remote Access / Home & Traveling Employees

§  Web Site Hosting

§  Co-location available in our NJ datacenter

§  Advanced monitoring and alerting features and capabilities

§  Datacenter management including operating support